Is onsite presence required for the IT onboarding process?

No. Most IT onboarding activities are handled remotely. Onsite support is provided only when the situation requires it.

How quickly do you respond to IT support requests?

Risksoft operates based on clear SLAs. Critical incidents are prioritized first, while standard requests are handled according to their impact and priority level.

Is there a minimum contract period?

Risksoft offers flexible options, but recommends a minimum collaboration period to stabilize the IT infrastructure and align the environment with best practices.

Can we add or remove users and equipment over time?

Yes. The service is scalable and adapts to the company's growth and evolving needs.

What does technical support include?

Technical support includes complete IT management for users, devices, servers, and services. Risksoft handles updates, security, backup, monitoring, and ongoing maintenance based on the selected package.

How is company data protected?

Risksoft implements security policies, regular updates, endpoint protection, monitoring, and backup solutions to reduce risks and support business continuity.

Complete Managed IT Services

Q: How long does the IT management transition take?

In most cases, the IT management transition takes between 5 and 10 business days. The duration depends on the complexity of the IT infrastructure, the number of users, and the equipment involved.

Q: Do you work with small companies?

Yes. Risksoft works with organizations of all sizes that want a stable, secure, and easy-to-manage IT environment.

Q: Do we need to change everything from day one?

No. The transition is handled gradually. Risksoft starts with the critical elements and optimizes the rest step by step, without disrupting the team's activity.

Q: Can you collaborate with our current provider during the transition?

Yes. Risksoft can take over communication and coordinate the process so the transfer is simple and pressure-free for the internal team.

Q: How are the costs structured?

Costs are clearly defined from the start and remain transparent throughout the collaboration. If additional needs arise outside the package, such as special projects or interventions, they are estimated and approved in advance.

What We Manage

We manage the core components of your IT infrastructure, keeping your systems stable, secure, and ready for daily operations.

COMPLETE

End-to-End IT Infrastructure Management

We provide end-to-end IT infrastructure management across your core systems:

Servers & workstations

Laptops & mobile devices

Network, Wi‑Fi & firewall infrastructure

Cloud services & business applications

INCLUDED

Security Built In from Day One

Security is built into every layer of daily IT management — from devices and email to network access and policies.

Advanced endpoint protection with EDR to detect and block threats across all devices

Email security against fraud, phishing, malware, and malicious links

Configured and monitored firewall protection for traffic control and prevention of unauthorized access

Secure VPN access for remote work

Security policies configured according to best practices

Timely security updates and patch management

24/7

24/7 Security Incident Response

We continuously monitor your environment, detect unusual activity early, and respond quickly to contain threats and restore critical systems.

Rapid alerts and fast isolation to contain threats before they spread

Automated remediation where possible, manual intervention when required

Transparent status updates throughout every incident

Periodic reporting on incidents, interventions, and security trends

FAST

Daily IT Support & Fast Response

Your team can request IT support by email or phone and speak directly with technical specialists.

Single point of contact

Clear, business-focused communication

Tracked resolution from request to completion

SECURE

Backup & Disaster Recovery

We protect your data with automated backups and tested recovery processes, helping restore files and systems quickly when incidents occur.

Automated, scheduled, and monitored backups

Periodic recovery tests to confirm your data can be restored

Clear, documented procedures for every recovery scenario

How Our Managed IT Services Work

PILLAR #1

IT Standardization & Automation

We standardize system configurations and enforce centralized policies for consistent, secure IT operations.

Documented Incident & Change Processes

Standardized settings across all devices

Automation for repetitive IT tasks

Fewer errors and an IT environment that is easier to manage, scale, and secure.

PILLAR #2

Clear & Transparent IT Operations

Every action in your IT environment is tracked, documented, and visible — from routine maintenance to critical changes.

Continuous IT Monitoring & Administration

Controlled employee onboarding and offboarding

Up-to-date IT infrastructure documentation

Full visibility into interventions and operational activities

Result: every action is tracked, documented, and traceable.

Business Benefits of Managed IT Services

Rapid Incident Response

Less downtime, faster recovery, and minimal disruption to your team's productivity.

Documented & Standardized IT Infrastructure

Easier onboarding, smoother audits, and no dependency on a single person's knowledge.

Stable Daily IT Operations

Your team works without technical interruptions — IT runs in the background, not in the way.

Dedicated IT Operations Team

No need to hire, train, or retain in-house IT staff — you get a full team, ready from day one.

Protected Data & Systems

Reduced risk of data loss, breaches, and compliance issues — without managing security separately.

Clear & Predictable IT Costs

One monthly fee, no hidden costs, no surprise invoices — IT becomes a predictable line in the budget.

Measurable Impact

98%

of critical incidents resolved within agreed SLA targets.

< 1h

average resolution time for priority IT issues affecting business operations.

100%

of managed clients with verified, tested backup and recovery processes.

80%

fewer recurring incidents through early detection and proactive remediation.

Risksoft Managed IT Packages

Our Advanced package delivers complete managed IT services with built-in security, while Premium Add-Ons extend protection for additional security and compliance requirements.

Rapid Incident Response

Multi-Layer Security Protection

Complete Managed IT Services

ENDPOINT MONITORING

Advanced

Complete Managed IT Coverage

24/7 Security Incident Response

Our SOC continuously monitors your environment and responds quickly to suspicious activity.

EDR - Endpoint Detection & Response

Advanced endpoint protection that detects and blocks unusual behavior across all devices.

Automatic Isolation After Compromise

Affected accounts and devices are isolated quickly to protect your network and limit impact.

Microsoft 365 Security Monitoring

We monitor unusual behavior across Microsoft 365 to detect risks early and prevent security incidents.

Real-Time Inventory & Reporting

Complete visibility into your devices, applications, and security status through detailed reporting.

Automated Updates for Windows & macOS

Security patches and system updates are applied automatically to maintain protection, stability, and continuity.

Standardized Security & Productivity Settings

Best-practice configurations that reduce vulnerabilities, improve consistency, and support user productivity.

EXTENDED SECURITY FEATURES

Premium Add-Ons

Endpoint Monitoring with Extended Security

Security Awareness Training

Anti-Phishing Training

Practical training that helps employees recognize fraudulent emails, suspicious links, and malicious messages.

Regular Attack Simulations

Monthly simulations that test your team’s response to phishing, ransomware, and real-world attack scenarios.

User & Department Reporting

Clear visibility into progress, user behavior, and vulnerable areas across your organization.

Human Risk Reduction Program

Continuous security education designed to reduce human error and prevent risky behaviors from becoming security incidents.

Managed SIEM + Extended SOC

Centralized Log Collection

All IT events are collected in one place for complete security visibility.

Advanced Event Correlation

We identify patterns and connections between events to detect complex cyberattacks.

Compliance Reports & Audit Trail

Clear reporting on who did what and when — useful for audits, investigations, and compliance requirements.

Frequently Asked Questions

Clear answers to common questions

How long does the IT management transition take?

In most cases, the transition takes between 5 and 10 business days. The duration depends on the complexity of your IT infrastructure, the number of users, and the equipment involved.

Do you work with small companies?

Yes. If you have 5 or more users and want IT to stop being a daily worry, we're a fit.

Do we need to change everything from day one?

No. We handle the transition gradually. We start with the critical elements and optimize the rest step by step, without disrupting your team’s activity.

Can you collaborate with our current provider during the transition?

Yes. We can coordinate communication with your current provider so the transition is simple and pressure-free for your team.

How are the costs structured?

Costs are clearly defined from the start and remain transparent throughout the collaboration. If needs arise outside the package, such as special projects or additional work, they are estimated and approved in advance.

Together, we build the right IT environment for your business.

Thank you! Your request has been sent successfully.

Oops! Something went wrong while submitting the form.

Complete IT Management