Managed IT Services

Managed IT services for a stable and secure business

We fully manage your IT infrastructure, with daily IT support, proactive monitoring and built-in security. Your business runs stable, predictable and free of surprises.

Microsoft Solutions Partner · ISO/IEC 27001:2022 · 70+ companies, most with 10 to 300 employees
You pick the time · 45 minutes, online · Written report afterwards · No obligation

What managed IT covers

Six areas nobody in your company needs to look after any more. We run them as one whole, not as services you buy separately.

Daily

The infrastructure your team works on

The servers, computers and connections a normal working day depends on.

  • Servers, workstations, laptops and phones
  • The network, Wi-Fi and the equipment that keeps them running
  • Microsoft 365, the applications your company uses and its cloud services
  • Updates applied on time, without stopping anyone’s work
Included

Security isn’t bought separately

There is no package without security. Every device, every mailbox and every connection is protected as part of day-to-day management.

  • Protection on every device, isolating an affected machine straight away, not after someone calls
  • Filtering of fake emails, dangerous links and fraud attempts
  • A firewall configured and monitored, controlling what enters and leaves the network
  • Secure remote access for the people working from home
  • Access and password rules, configured once and applied everywhere
24/7

When something gets through anyway

We monitor around the clock, and when something unusual shows up we step in before the problem reaches you.

  • We isolate what is affected quickly, so the problem doesn’t spread further
  • We fix it automatically where we can, and step in directly where we can’t
  • We keep you posted throughout, without terms you have to look up
  • We send you a report after every incident: what happened and what we changed
Tested

Backups, and the proof they restore

A backup nobody has tested isn’t a backup. We run it automatically and check periodically that the data really comes back.

  • Copies made automatically, on a schedule, and checked
  • Periodic restore tests, with the result written down
  • A written procedure for every kind of recovery
  • Data stays recoverable after an accidental deletion
Every day

Support from people, not from a form

Your team writes or calls and speaks to a specialist directly.

  • You call or write to one place, by email or phone
  • People answer you, not bots
  • We explain it so anyone on the team follows, without jargon
  • We follow the request until it’s solved, not until the ticket is closed
Scheduled

Who outside your company still has access to your data

Partners, suppliers and contractors get invited into your Microsoft 365 environment every month. They are rarely removed when the work ends.

  • We find the external accounts and who invited them
  • The responsible manager keeps or drops access straight from their email, in two clicks
  • We block before we remove, and every step can be undone
  • It all runs in your environment. Nothing is copied out to us

How our managed IT services work

PILLAR #1

IT standardization & automation

We standardize system configurations and enforce centralized policies for consistent, secure IT operations.

Documented Incident & Change Processes

Standardized settings across all devices

Automation for repetitive IT tasks

BUSINESS IMPACT

Fewer errors and an IT environment that is easier to manage, scale, and secure.
PILLAR #2

Clear & transparent IT operations

Every action in your IT environment is tracked, documented, and visible, from routine maintenance to critical changes.

Continuous IT Monitoring & Administration

Controlled employee onboarding and offboarding

Up-to-date IT infrastructure documentation

Full visibility into interventions and operational activities

BUSINESS IMPACT

Every action is tracked, documented, and traceable.

Business benefits of managed IT services

Rapid incident response

Less downtime, faster recovery, and minimal disruption to your team's productivity.

Documented & standardized IT infrastructure

Easier onboarding, smoother audits, and no dependency on a single person's knowledge.

Stable daily IT operations

Your team works without technical interruptions, IT runs in the background, not in the way.

Dedicated IT operations team

No need to hire, train, or retain in-house IT staff,  you get a full team, ready from day one.

Protected data & systems

Reduced risk of data loss, breaches, and compliance issues, without managing security separately.

Clear & predictable IT costs

One monthly fee, no hidden costs, no surprise invoices, IT becomes a predictable line in the budget.

Our measurable impact

Our own security management system is ISO 27001 certified and independently audited.

<1h

average resolution time for priority IT issues affecting business operations.

100%

of our managed clients have verified, tested backup and recovery processes.

From the very first meeting, the Risksoft team gave us confidence and professionalism. The way they guided us through the assessment stage, the solutions they proposed, the execution plan and the clear, punctual communication made us decide to start working with them, confident that we would have a dedicated and professional partner beside us, one we can rely on.

Compared with where we were before, the current state of our IT infrastructure, in organization, structure, security and monitoring, is far better. A significant upgrade that lets us look to the future with confidence and certainty, both internally and in our relationship with our clients, which matters a great deal given the field we work in and the complex times we are living through.

Translated from Romanian.

Ovidiu Filip Operations Manager, Wayfare

About Risksoft

ISO/IEC 27001:2022

Our own information security management system, certificate no. RO231109006, externally audited every year. Verify it in IAF CertSearch

8 five-star reviews

Written by our clients, public and verifiable by anyone. Read them on Google

Over 70 companies

We have run their IT infrastructure for 25 years. Most of them have between 10 and 300 employees.

IT support packages

Complete IT support on a fixed monthly subscription. The Standard package covers IT management and security, while Premium add-ons extend protection for advanced compliance requirements.

Fixed monthly subscription
Rapid incident response
Multi-layer security

Standard

For companies of 10 to 300 employees, without an internal IT team

DEVICE MONITORING

24/7 SOC monitoring

Our SOC continuously monitors your environment and responds quickly to suspicious activity.

Endpoint detection & response (EDR)

Advanced endpoint protection that detects and blocks unusual behavior across all devices.

Automatic isolation after compromise

Affected accounts and devices are isolated quickly to protect your network and limit impact.

Microsoft 365 security monitoring

We monitor unusual behavior across Microsoft 365 to detect risks early and prevent security incidents.

Real-time inventory & reporting

Complete visibility into your devices, applications, and security status through detailed reporting.

Automated updates for Windows & macOS

Security and system updates are applied automatically to maintain protection, stability, and continuity.

Standardized security & productivity settings

Best-practice configurations that reduce vulnerabilities, improve consistency, and support user productivity.

Premium Add-ons

For companies that need an extra layer of protection

EXTENDED SECURITY FEATURES

Security Awareness Training

Anti-phishing training

Practical training that helps employees recognize fraudulent emails, suspicious links, and malicious messages.

Regular attack simulations

Regular simulations that test your team's response to phishing, ransomware, and real-world attack scenarios.

User & department reporting

Clear visibility into progress, user behavior, and vulnerable areas across your organization.

Human risk reduction program

Continuous security education designed to reduce human error and prevent risky behaviors from becoming security incidents.

Managed SIEM + Extended SOC

Centralized log collection

All IT events are collected in one place for complete security visibility.

Advanced event correlation

We identify patterns and connections between events to detect complex cyberattacks.

Compliance reports & audit trail

Clear reporting on who did what and when. Useful for audits, investigations, and compliance requirements.

Frequently asked questions

Clear answers to common questions

Transition & Costs

5 Questions

How long does the IT management transition take?

In most cases, the transition takes between 5 and 10 business days. The duration depends on the complexity of your IT infrastructure, the number of users, and the equipment involved.

Do you work with small companies?

We work with companies from 5 users up. Most of our clients have between 10 and 300 employees.

Do we need to change everything from day one?

No. We handle the transition gradually. We start with the critical elements and optimize the rest step by step, without disrupting your team’s activity.

Can you collaborate with our current provider during the transition?

Yes. We can coordinate communication with your current provider so the transition is simple and pressure-free for your team.

How are the costs structured?

Costs are clearly defined from the start and remain transparent throughout the collaboration. If needs arise outside the package, such as special projects or additional work, they are estimated and approved in advance.

IT Onboarding & Operations

2 Questions

Is onsite presence required for the IT onboarding process?

No. Most IT onboarding activities are handled remotely. We provide onsite support only when the situation requires it.

How quickly do you respond to IT support requests?

We operate based on clear SLAs. Critical incidents are prioritized first, while standard requests are handled according to their impact and priority level.

Contract & Flexibility

2 Questions

Is there a minimum contract period?

We offer flexible options, but we recommend a minimum collaboration period to stabilize your IT infrastructure and bring your environment in line with best practices.

Can we add or remove users and equipment over time?

Yes. The service is fully scalable and adapts to your company’s growth and evolving needs.

Security & Services

4 Questions

What are managed IT services?

Managed IT services mean an external partner takes full responsibility for your IT infrastructure: IT support, monitoring, security, backup and maintenance. Your company gets a stable, predictable and secure IT environment, with a clear monthly cost and no surprises.

What does technical support include?

Technical support includes complete IT management for users, devices, servers, and services. We handle updates, security, backup, monitoring, and ongoing maintenance based on the selected package.

How is your company data protected?

We implement security policies, regular updates, endpoint protection, monitoring, and backup solutions to reduce risks and ensure business continuity.

Do you support employees working from home?

Yes. Remote and hybrid employees get the same IT support as everyone else, plus secure VPN access, so they work safely from any location.