Managed IT Services

Managed IT services for a stable and secure business

We fully manage your IT infrastructure, with daily IT support, proactive monitoring and built-in security. Your business runs stable, predictable and free of surprises.

Microsoft Solutions Partner · ISO/IEC 27001:2022 · 70+ companies, most with 10 to 300 employees

What we manage

We manage the core components of your IT infrastructure, keeping your systems stable, secure, and ready for daily operations.

COMPLETE

End-to-end IT infrastructure management

We provide end-to-end IT infrastructure management across your core systems.

Servers & workstations

Laptops & mobile devices

Network, Wi-Fi & firewall infrastructure

Cloud services & business applications

INCLUDED

Security built in from day one

Security is built into every layer of daily IT management, from devices and email to network access and policies.

Advanced endpoint protection with EDR to detect and block threats across all devices

Email security against fraud, phishing, malware, and malicious links

Configured and monitored firewall protection for traffic control and prevention of unauthorized access

Secure VPN access for remote work

Security policies configured according to best practices

Timely security updates and patch management

24/7

Security incident response

We continuously monitor your environment, detect unusual activity early, and respond quickly to contain threats and restore critical systems.

Rapid alerts and fast isolation to contain threats before they spread

Automated remediation where possible, manual intervention when required

Transparent status updates throughout every incident

Periodic reporting on incidents, interventions, and security trends

FAST

Daily IT support & fast response

Your team can request IT support by email or phone and speak directly with technical specialists.

Single point of contact

Clear, business-focused communication

Tracked resolution from request to completion

SECURE

Backup & disaster recovery

We protect your data with automated backups and tested recovery processes, helping restore files and systems quickly when incidents occur.

Automated, scheduled, and monitored backups

Periodic recovery tests to confirm your data can be restored

Clear, documented procedures for every recovery scenario

How our managed IT services work

PILLAR #1

IT standardization & automation

We standardize system configurations and enforce centralized policies for consistent, secure IT operations.

Documented Incident & Change Processes

Standardized settings across all devices

Automation for repetitive IT tasks

BUSINESS IMPACT

Fewer errors and an IT environment that is easier to manage, scale, and secure.
PILLAR #2

Clear & transparent IT operations

Every action in your IT environment is tracked, documented, and visible, from routine maintenance to critical changes.

Continuous IT Monitoring & Administration

Controlled employee onboarding and offboarding

Up-to-date IT infrastructure documentation

Full visibility into interventions and operational activities

BUSINESS IMPACT

Every action is tracked, documented, and traceable.

Business benefits of managed IT services

Rapid incident response

Less downtime, faster recovery, and minimal disruption to your team's productivity.

Documented & standardized IT infrastructure

Easier onboarding, smoother audits, and no dependency on a single person's knowledge.

Stable daily IT operations

Your team works without technical interruptions, IT runs in the background, not in the way.

Dedicated IT operations team

No need to hire, train, or retain in-house IT staff,  you get a full team, ready from day one.

Protected data & systems

Reduced risk of data loss, breaches, and compliance issues, without managing security separately.

Clear & predictable IT costs

One monthly fee, no hidden costs, no surprise invoices, IT becomes a predictable line in the budget.

Our measurable impact

Our own security management system is ISO 27001 certified and independently audited.

98%

of critical incidents resolved within agreed SLA targets.

< 1h

average resolution time for priority IT issues affecting business operations.

100%

of our managed clients have verified, tested backup and recovery processes.

80%

fewer recurring incidents through early detection and proactive remediation.

ISO/IEC 27001:2022 certified. Certificate No. RO231109006, issued by LMS Assessments Limited.

Risksoft managed IT packages

Our Advanced package delivers complete managed IT services with built-in security, while Premium Add-Ons extend protection for additional security and compliance requirements.

Rapid incident response
Multi-layer security protection
Complete managed IT services

Advanced

Complete managed IT coverage

ENDPOINT MONITORING

24/7 security incident response

Our SOC continuously monitors your environment and responds quickly to suspicious activity.

EDR - Endpoint detection & response

Advanced endpoint protection that detects and blocks unusual behavior across all devices.

Automatic isolation after compromise

Affected accounts and devices are isolated quickly to protect your network and limit impact.

Microsoft 365 security monitoring

We monitor unusual behavior across Microsoft 365 to detect risks early and prevent security incidents.

Real-time inventory & reporting

Complete visibility into your devices, applications, and security status through detailed reporting.

Automated updates for Windows & macOS

Security patches and system updates are applied automatically to maintain protection, stability, and continuity.

Standardized security & productivity settings

Best-practice configurations that reduce vulnerabilities, improve consistency, and support user productivity.

Premium add-ons

Endpoint monitoring with extended security

EXTENDED SECURITY FEATURES

Security Awareness Training

Anti-phishing training

Practical training that helps employees recognize fraudulent emails, suspicious links, and malicious messages.

Regular attack simulations

Monthly simulations that test your team’s response to phishing, ransomware, and real-world attack scenarios.

User & department reporting

Clear visibility into progress, user behavior, and vulnerable areas across your organization.

Human risk reduction program

Continuous security education designed to reduce human error and prevent risky behaviors from becoming security incidents.

Managed SIEM + Extended SOC

Centralized log collection

All IT events are collected in one place for complete security visibility.

Advanced event correlation

We identify patterns and connections between events to detect complex cyberattacks.

Compliance reports & audit trail

Clear reporting on who did what and when. Useful for audits, investigations, and compliance requirements.

Frequently asked questions

Clear answers to common questions

Transition & Costs

5 Questions

How long does the IT management transition take?

In most cases, the transition takes between 5 and 10 business days. The duration depends on the complexity of your IT infrastructure, the number of users, and the equipment involved.

Do you work with small companies?

We work with companies from 5 users up. Most of our clients have between 10 and 300 employees.

Do we need to change everything from day one?

No. We handle the transition gradually. We start with the critical elements and optimize the rest step by step, without disrupting your team’s activity.

Can you collaborate with our current provider during the transition?

Yes. We can coordinate communication with your current provider so the transition is simple and pressure-free for your team.

How are the costs structured?

Costs are clearly defined from the start and remain transparent throughout the collaboration. If needs arise outside the package, such as special projects or additional work, they are estimated and approved in advance.

IT Onboarding & Operations

2 Questions

Is onsite presence required for the IT onboarding process?

No. Most IT onboarding activities are handled remotely. We provide onsite support only when the situation requires it.

How quickly do you respond to IT support requests?

We operate based on clear SLAs. Critical incidents are prioritized first, while standard requests are handled according to their impact and priority level.

Contract & Flexibility

2 Questions

Is there a minimum contract period?

We offer flexible options, but we recommend a minimum collaboration period to stabilize your IT infrastructure and bring your environment in line with best practices.

Can we add or remove users and equipment over time?

Yes. The service is fully scalable and adapts to your company’s growth and evolving needs.

Security & Services

4 Questions

What are managed IT services?

Managed IT services mean an external partner takes full responsibility for your IT infrastructure: IT support, monitoring, security, backup and maintenance. Your company gets a stable, predictable and secure IT environment, with a clear monthly cost and no surprises.

What does technical support include?

Technical support includes complete IT management for users, devices, servers, and services. We handle updates, security, backup, monitoring, and ongoing maintenance based on the selected package.

How is your company data protected?

We implement security policies, regular updates, endpoint protection, monitoring, and backup solutions to reduce risks and ensure business continuity.

Do you support employees working from home?

Yes. Remote and hybrid employees get the same IT support as everyone else, plus secure VPN access, so they work safely from any location.