About us
We are 20 people, based in Bucharest. We run IT for 70+ companies: day-to-day IT support, infrastructure, Microsoft 365 and cybersecurity, in one monthly subscription, with the price fixed in your contract.
From IT support in 2001 to security built into every subscription.
We started in 2001, providing IT support for companies in Bucharest. Back then, a company's IT meant a server in the office, a few computers and a printer that jammed right before an important proposal went out.
In the 25+ years since, company data has moved into Microsoft 365, and we've migrated 7,500+ users to the cloud along the way. Employees work from home too, and attacks have followed the data. The way we run IT has changed with it: today we take over the whole IT environment, and security, with analysts watching the alerts around the clock, is part of every subscription.
One thing hasn't changed: the colleagues who answer already know your company, so you never have to explain everything from scratch.
Ioan Agopian, founder and CEO. He started Risksoft in 2001 and still runs it today. He's directly involved with our clients, and for everything we do, the accountability is ours.
We take over IT for companies with 10 to 300 employees, so the managing director and the team can work without thinking about computers, accounts or attacks. And if something does happen, they hear it from us, not from an employee who can't open their files.
Large companies have security analysts on the alerts around the clock, backups and access rules applied everywhere. That shouldn't be a privilege. We want small companies to have all of it in one subscription, now that NIS2 asks more and more of them for the same discipline.
We are 20 people, based in Bucharest. Day-to-day support and infrastructure are handled by our own colleagues, who know your network and what each user in your company works on.
For security monitoring we work with specialist analysts who watch the alerts around the clock. We're the ones accountable to you, for all of it.
Below, the six roles, grouped by when you'll meet them, and what you get from each one.
Sales Manager
Listens to what's getting in your way with IT today, what risks you face and where you want to get to, then proposes the right services and puts the quote together. Stays the link between you and the technical team after you sign, too.
What you getOne person to talk to about everything to do with working together.
Pre-Sales Consultant
Analyzes your current infrastructure, finds the weak spots and designs the recommended setup. Explains every risk in business terms, not technical ones.
What you getYou know what you're risking and why, before you decide anything.
IT Support Specialists
They handle your employees' requests, set up laptops for new starters, install equipment and keep your applications running. Monday to Friday, 9:30 am to 6 pm, from colleagues who already know your network.
What you getYour team works instead of waiting. The average resolution time for priority IT incidents is under an hour.
Infrastructure & Cloud Specialists
They run your Microsoft 365 environment, meaning email, files in SharePoint and OneDrive, accounts and access rights, plus your network, servers and cloud services.
What you getEveryone can reach only what they need, and email and files are there every morning.
Security Specialists
They configure the security rules on your computers and accounts and reduce how exposed your company is. Specialist analysts we work with watch the alerts around the clock. Once an analyst confirms it's an attack, our colleagues clean the machine and get it running again.
What you get8 minutes on average, from the alert to the attack being stopped.
IT Solutions Consultant
Analyzes your current processes, proposes automations, recommends new technology and runs transformation projects.
What you getTechnical decisions made knowing what you gain and what it costs.
Monday to Friday, 9:30 am to 6 pmSomeone on your team has a problem
Calls or emails support, on the dedicated number and address.
Takes the request and solves it or passes it on. Already knows who the person is and what they use.
Steps in when the problem is in Microsoft 365, the network or the servers.
The request is closed only when whatever was broken works again.
Around the clock, nights and weekends tooA security alert comes in
Protection on your computers and accounts flags something unusual.
The specialist analysts we work with confirm it's really an attack and stop it spreading: the machine is isolated.
Our colleagues clean the machine and get it running again.
We tell you what happened, before an employee finds they can't open their files.
Five rules for how we treat your IT, every day.
We tell you what we can't promise
We won't promise you'll never be attacked.
Nobody can. We explain, without jargon, what protects you, what you're risking and why.
We follow a request until it's solved
A closed ticket isn't a solved problem.
We keep coming back until whatever was broken works again.
We write everything down
Your IT shouldn't depend on anyone's memory. Not even ours.
Configurations, accounts, backups and recovery procedures, on paper and handed over to you.
We don't change everything on day one
Critical first. Then step by step.
Some security rules we switch on straight away, following best practice; others we agree with you, so protection doesn't get in the way of how you work.
The decision stays with you
We block before we delete.
No major change without you knowing, up front, what we're doing and why. The responsible manager decides which access stays, and every step can be undone.
We take over the whole of IT, or we work alongside your internal team. Here are the steps, the cost and what comes after the takeover.
If nobody handles IT, we take over all of it, as managed IT. If you already have a team, we work alongside it, as co-managed IT, and take on only what weighs it down.
Online, at a time you pick, no obligation. Afterwards you get, in writing, what it would cost.
We start with what's critical, work mostly remotely and handle the handover with your current provider.
We inventory your servers, workstations, accounts and backups and document them, so you never depend on someone's memory.
IT support Monday to Friday, 9:30 am to 6 pm, from colleagues who already know your network. Specialist analysts watch the security alerts around the clock.
We regularly go through the state of your IT with you: what came up, which risks we see and what's worth improving. Depending on the situation, you get recommendations, reports and a plan for the next steps, and when hardware needs replacing, we meet at your office.
You pay a monthly subscription, with the price fixed in your contract, and security is included. If your company grows or needs more, we adjust the subscription together. Anything outside it, like a new project, we quote up front and only start once you approve.
A takeover isn't a straight line. When a company switches IT providers, it usually goes through the same stages. How long each one takes depends on how orderly your IT is when we take it over.
We start with what's critical. You can see things moving straight away.
We propose the security rules, from two-step sign-in to access rights by role, and agree them with you. Some will feel stricter than you're used to.
Old problems and postponed investments come to the surface. It's the least comfortable stage, and it's normal.
We fix what we found, one thing at a time, and tell you openly where we stand.
Your IT becomes predictable: you know who to call, what's happening and what it costs.
The hard part isn't a sign that something's going wrong. It's a sign we've reached the problems that mattered. That's why we show it to you from the start.
We work with companies from 5 users up. Most of our clients have between 10 and 300 employees and come mainly from three fields, each with its own reason why IT can't be allowed to stop.
8 Google reviews, all 5 stars. Read them on Google
Several locations to keep connected, patient data protected under GDPR, and any downtime stops consultations outright.
A server or ERP failure stops the line and the deliveries, and the cost shows the same day.
Law firms, consultancies and audit firms, where document confidentiality is the core of the business and compliance requirements come from clients and partners too.
Compared with where we were before, the current state of our IT infrastructure, in organization, structure, security and monitoring, is far better. A significant upgrade that lets us look to the future with confidence and certainty, both internally and in our relationship with our clients […].
We've worked with Risksoft since 2016 and rely on their team's expertise in our day-to-day work. […] The result is a partnership we trust, with fast response, solid expertise and a real impact, both on how efficiently our IT runs and on what it costs.
For us at Axians Romania, part of VINCI Energies, working with Risksoft means, above all, professional, open people who are easy and enjoyable to work with.
Our information security management system is certified to the international ISO/IEC 27001 standard and externally audited every year.
Certificate RO231109006, issued by LMS Assessments Limited, updated in January 2026.
Microsoft's designation for the Microsoft 365 environment: accounts, email, files and collaboration. Our profile is public on Microsoft Marketplace. We run each client's Microsoft 365 environment directly, including the security rules on their computers.
Our office is in Bucharest. We come to your site when needed, and appointments can also be made online.
IT support is open Monday to Friday, 9:30 am to 6 pm. Security monitoring never stops, not at night, not at weekends, not on public holidays. When an alert turns out to be real, an analyst confirms it's really an attack and stops it spreading.
8 minuteson average, from the alert to the attack being stopped
Answers to the questions companies ask us most often, before our first conversation.
Guides for IT decisions, written for the people who run the company, not for technicians.
The free 45-minute assessment, online. You pick the time, no obligation, and afterwards you get, in writing, what it would cost.
